Our mission is to excel as an animal care provider, as an employer, and as a veterinary clinic in the community; providing total customer satisfaction!
Welcome to Rockwood Veterinary Clinic!
Here at Rockwood Veterinary Clinic we want to communicate with pet owners as part of a team with the pets care and well being as our primary goal. Owners need to be able to describe what they see at home, behaviours, and “symptoms” in order to help our veterinarians better understand your pet’s needs and medical condition. As veterinarians we need to listen carefully and use the client’s observations and our knowledge to provide the necessary care.
Trust is very important in this relationship. We want our clients to be comfortable with the recommendations that we make. Clients need to understand their options for care, diagnostics and treatment, and then make an informed decision on how they wish to proceed.
As veterinarians we also develop relationships with the pets. Each animal is unique and interesting, some may not enjoy the visits to the clinic but with help they may become more confident. Trust is an integral part of the relationship between the vet and the animal. Sometimes freely given and sometimes earned, this trust is so important to allow us to examine the animal, correctly interpret the animal’s reactions and perform the necessary diagnostics and treatments.